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Categories
Prams & Strollers
Car Safety
Bed Time
On the Go
Feeding
Bathing
Play Time
Gift Ideas
Hire
3 Wheelers
4 Wheelers
Strollers
Twins and Tandems
Pram Accessories
Infant Carriers
Convertible Car Restraints
Convertible Booster Seats
Booster Seats
Car Seat Accessories
Harnessed Car Seats
ISOFIX seats
High Chairs
Breastfeeding
Bottles and Accessories
Feeding Pillows
Baths and Accessories
Change Tables
Toilet Training
Eco Disposable Nappies
Modern Cloth Nappies
Nappy Accessories
Activity Gyms
Play Pens
Rockers and Auto Swings
Toys and Rattles
Walkers and Scooters
Playtime Furniture
For Bub
For Mum
Nappy Bags
Carriers
Portable Cots
Long Term
Short Term
Nursery Furniture
Cots
Bassinets - Hammocks
Change Tables
Manchester
Monitors
Wraps - Sleeping Bags
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Terms & Conditions
 
   
   
  TERMS OF USE
   
  The terms and conditions apply to users of the shopbaby website. By using this site, you accept and agree to these terms.
   
  We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and shopbaby when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions.
   
  Shopbaby updates this website regularly; however we make no representation as to the accuracy or completeness of any information or services of the website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.
   
  We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. We are not liable to you or anyone else if errors occur in the information on shopbaby.com.au or if that information is not up-to-date.
   
  Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of New South Wales, Australia.
   
  At all times we will try to ensure that the images on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written description of each product when deciding to purchase a product from shopbaby.
   
 
 
COPYRIGHT
   
  All content included on this site such as, but not limited to, text, images and logos is the property of shopbaby or its content suppliers. This website is shopbaby copyright property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from shopbaby.
   
 
 
DISCLAIMER
   
  Shopbaby will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, shopbaby does not accept any liability for any damage or injury caused by the use or misuse of products purchased from shopbaby.
   
  To the extent that shopbaby may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 59 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.
   
 
 
PRICING
   
  All prices are listed in Australian Dollars and include GST. The prices indicated exclude freight and handling. Prices are subject to change without notice.
   
  Shopbaby will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be updated on the website.
   
  If a price changes on the shopbaby website before you place your order, shopbaby at its discretion, reserves the right not to honour this price.
   
 
 
DELIVERY
   
  We ship the majority of our items via Australia Post and Fastway Couriers. All of our items are traceable with tracking numbers.
   
  Shipping costs are influenced by the size and weight of the product and location. Exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout. Shipping times are estimated at between 3-5 working days once dispatched depending on your location within Australia. To maintain low shipping rates there will be times when we will remove outer packaging on items to fit them into smaller boxes/satchels for shipping.
   
  We will endeavour to send out orders within 2 working days, however due to circumstances out of our control this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock.
   
  We cannot guarantee a date or time due to the high volume of deliveries.
   
  Bulky items cannot be delivered to P.O. boxes. If the item/s ordered is deemed BULKY and you have provided a P.O. box for delivery, we will contact you to organise an alternative delivery address.
   
  WE CANNOT CALL PRIOR TO DELIVERY. Redelivery costs may be payable if your item is being shipped with a courier/freight service and you are not home to accept the parcel. For this reason we suggest the delivery address you nominate is one where someone is able to accept the delivery for you.For security purposes all items must be signed for and cannot be left at your premises without a signature.
   
  Please ensure upon arrival of your delivery you check each box carefully and ensure there is no visible damage. Carefully check each carton corner for impact damage. If you can see damages please advise the driver before you sign for the items.
   
  Please ensure you open your parcel and check all items are included and are undamaged. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.
   
 
 
PAYMENT METHOD
   
  We accept Visa and Mastcard as methods of payment (via PayPal). All credit card transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. No Credit card information is stored by this site. All credit card information is processed by Paypal and therefore complies with their strict privacy laws, and security policies.
   
  We also accept direct deposit to the following Australian bank account:
   
  Account Name: shopbaby
   
  BSB: 062-674
   
  Account Number: 1012 8499
   
  Reference: Please use your order number as your payment reference
   
 
 
VOUCHER TERMS & CONDITIONS
   
  Delivery for a Gift Voucher is between 1-4 working days.
   
  Freight is free for registered Australia Post Delivery of Gift Vouchers. Should you wish to have your Gift Voucher delivered via courier a delivery charge will apply.
   
  Gift Vouchers purchased on-line at can be redeemed in-store at 126 Woodlark Street, Lismore or on-line at
   
  Change will not be given should the purchase amount be less than the value of the Gift Voucher.
   
  A freight charge will be applied on the products purchased when redeeming the Gift Voucher.
   
  Gift Vouchers are valid for 6 months from the date of purchase.
   
  Gift Vouchers must be used prior to the expiry date.
   
  Promotional discounts/codes cannot be used when purchasing a Gift Voucher.
   
  Please treat Gift Vouchers as cash. We do not replace lost or stolen Gift Vouchers.
   
 
 
PRIVACY POLICY
   
  We are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with newsletters and to personalise your shopping experience with us. We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.
   
  In order for us to fulfil an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.
   
  We take seriously the issue of our customer's privacy, and have taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation.
   
  We have voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts. This commitment has been made by us to protect the privacy of its customers.
   
  It is our policy NOT to share any of the information you give us with any 3rd party
   
  - The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer.
   
  - Information you give us may be used by us for any up-coming promotional offers, please let us know if you do NOT want us to    include you. Please state this to us when communicating with us.
   
 
 
RETURNS & WARRANTY
   
  We want you to be completely satisfied with everything you purchase from shopbaby.
   
 

If for any reason you wish to return the product to us, you can do so within 30 days of receiving your order, provided the product is unused, in its original packaging and with the original receipt. We do not offer refunds if you simply change your mind. You will be issued a credit note to use toward a further purchase. The cost of freight for the return product will be your responsibility.

   
  Credit Notes MUST be used within 6 months of being issued. If you wish to organise a return please contact our customer service team on Returns will not be accepted without a valid reference number, which will be issued by our customer service team.
   
  Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged or without the original packaging. Once goods have been received by shopbaby, a credit note will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty.
   
  It is recommended that you send your return package by receipted or express post as shopbaby cannot be held responsible for any product lost or damaged in transit.
   
 
 
Incorrect Goods Supplied
   
  If shopbaby supplies you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned to us. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by shopbaby.
   
 
 
Use of Goods
   
  It is essential that all products purchased from shopbaby are only used in the manner that they are intended to be used. Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. We accept no responsibility if products are modified in any manner from the condition they were supplied.
   
 
 
Order Cancellations
   
  All order cancellations MUST be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by you. Orders cannot be cancelled after they have been shipped.
   
  Fees apply to cancel orders. General orders will incur a 20% cancellation fee. Custom orders or special make orders incur a 100% cancellation fee.
   
 
 
Product Warranty
   
  Products carry a manufacturers’ warranty which covers the product against manufacturing fault and defect. Warranty periods will vary between products and you should consult your product information manual to determine the warranty period which applies to the product you have purchased.
   
  Please retain your proof of purchase in a secure place. Shopbaby is unable to process any claims without a valid proof of purchase
   
  Please take the time to read your products instruction manual on receipt. If the product information booklet is not contained within your package, please contact us immediately so a replacement booklet can be sent out.
   
 
 
Please note that Manufacturer’s warranty does not cover:
   
  - failure due to improper care, or normal wear and tear caused by product use or unauthorised alterations
   
  - accidental damage (expect for where the product has been damaged in freight prior to the customer accepting the goods whereby will arrange repair or replacement)
   
  - rust or corrosion
   
  - normal maintenance costs
   
  - tubes, tyres and harness clips
   
  - not following instructions
   
  - child left unattended
   
  - safety harness not used
   
  - excessive load
   
  - use outside that contained in the relevant product instruction booklet
   
  The product warranty automatically terminates on sale of Your Goods to a new owner, irrespective of the stated warranty periods detailed in the relevant product instruction and warranty booklet.
   
 
 
How to make a claim
   
  Contact our Customer Care team at and we will assist you with your claim. Ensure you have your original purchase receipt on hand.
   
 

 
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